CRM Executive

Join MAP Active as a CRM Executive and play a pivotal role in driving customer engagement and retention through strategic CRM and loyalty initiatives. In this dynamic position, you will design and execute targeted campaigns, optimize customer journeys, and deliver exceptional customer experiences. Based in Jakarta Raya, you'll work closely with cross-functional teams to leverage data-driven insights and cutting-edge CRM tools to achieve business objectives. This is your chance to grow within a forward-thinking company that values innovation and customer-centricity.

As a CRM Executive at MAP Active, you will be at the heart of our customer relationship management strategy. You will develop and implement data-driven campaigns that drive customer loyalty, optimize customer journeys, and enhance overall customer satisfaction. With a focus on both short-term goals and long-term growth, you will work with our marketing, sales, and customer service teams to ensure seamless integration of CRM initiatives across the organization.

📋 Tanggung Jawab Pekerjaan

• Design and execute targeted CRM campaigns using tools like Salesforce and HubSpot to drive customer engagement and retention.
• Analyze customer data to identify trends, preferences, and behaviors, and use these insights to inform campaign strategies.
• Collaborate with marketing and sales teams to ensure alignment between CRM initiatives and overall business objectives.
• Develop and maintain customer journey maps to identify pain points and opportunities for improvement.
• Monitor and report on campaign performance, providing regular updates to stakeholders and making data-driven recommendations for optimization.
• Stay up-to-date with industry trends and best practices in CRM and customer experience, and apply this knowledge to enhance our strategies.
• Build and maintain strong relationships with key stakeholders, including internal teams and external partners.
• Participate in cross-functional projects and initiatives, contributing to the overall success of the organization.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 3-5 years of experience in a CRM or customer experience role, preferably in a fast-paced, data-driven environment.
• Proven experience with CRM software such as Salesforce, HubSpot, or similar platforms.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Familiarity with marketing automation tools and email marketing platforms is a plus.
• Certification in CRM or customer experience is a plus.
• Ability to manage multiple priorities in a fast-paced environment and meet deadlines.

🛠️ Keahlian

Lowongan Terkait