Customer Service Representative (Retail/E-Commerce) - Immediate Start

Join KMC Solutions as a Customer Service Representative and become a vital part of our award-winning Customer Support team! In this role, you will serve as the voice of our retail and e-commerce brand, delivering exceptional service to customers across multiple channels. As one of Bali's most dynamic cities, Canggu offers a vibrant atmosphere where you can grow both personally and professionally.

In this role, you will handle customer inquiries, resolve issues, and ensure a seamless shopping experience for our customers. You will use tools like Zendesk, Salesforce, and WhatsApp Business to manage customer interactions efficiently. This is an immediate start opportunity, so if you're ready to make an impact, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service over phone, email, and chat, ensuring customer satisfaction and loyalty.
• Handle customer inquiries, complaints, and returns, resolving issues promptly and professionally.
• Manage customer data using Salesforce and other CRM tools to maintain accurate records.
• Use Zendesk and WhatsApp Business to track and respond to customer inquiries efficiently.
• Collaborate with the sales and marketing teams to ensure a cohesive customer experience.
• Monitor customer feedback and use it to improve our products and services.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, retail, or e-commerce.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Strong communication and interpersonal skills, with the ability to work well under pressure.
• Familiarity with CRM tools like Salesforce and customer service platforms like Zendesk.
• Proficiency in using Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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